Refund policy

Return and Refund Policy

Returns

At Noyes Collectables LLC, we sell sports trading cards, collectibles, sealed products, and related items. Because collectible items can be condition-sensitive and their value can be affected by handling, we have a limited return policy.

For eligible purchases, return requests must be made within 14 days of the date the order was delivered.

To be eligible for an authorized return, the item must be returned in the same condition in which it was received. Items must not have been altered, damaged, trimmed, reconditioned, graded, or otherwise modified after delivery.

Please contact us at contact@noyescollectables.com before sending any item back. Unauthorized returns may not be accepted.

Trading Card Condition

Trading cards are collectible items and condition can be subjective. We do not accept returns based solely on a buyer's personal assessment of centering, corners, edges, surface, print quality, or other condition characteristics when the item is consistent with the listing description, photographs, and stated condition.

For graded cards, the grading company's assigned grade is part of the item being sold. We do not accept returns solely because a buyer disagrees with the assigned grade or believes the card should have received a different grade.

Damages, Incorrect Items, and Listing Errors

Please inspect your order promptly after delivery.

If you receive an item that was damaged during shipping, the wrong item, or an item that is materially different from the listing description, please contact us at contact@noyescollectables.com as soon as possible.

Please provide your order number along with clear photographs of the item and, when applicable, the packaging and shipping materials. We will review the issue and work with you to determine an appropriate resolution, which may include a replacement or refund.

Sealed Products

For sealed trading-card products, returns are generally not accepted after the product has been opened, unless the return is related to an error on our part or another issue covered by applicable consumer law.

Opening a sealed product and not receiving the cards, parallels, inserts, autographs, memorabilia, or other contents a buyer hoped to pull is not considered a defect or reason for a return. Product contents and pull rates are determined by the manufacturer.

Non-Returnable Items

Due to the nature of our products, the following are generally not eligible for return:

  • Individual trading cards when the item matches the listing description and photographs
  • Trading cards returned due to subjective condition opinions
  • Graded cards returned because the buyer disagrees with the assigned grade
  • Opened sealed products, except when covered by an applicable return right or an error on our part
  • Items that have been altered, damaged, trimmed, reconditioned, or otherwise modified after delivery
  • Gift cards
  • Digital products, if applicable

Sale items and discounted items are subject to the same return requirements stated in this policy unless otherwise specified on the individual listing.

Return Shipping

If a return is approved because Noyes Collectables sent the wrong item or the item was materially different from the listing, we will provide appropriate return-shipping instructions.

For any other return that we agree to accept, the customer may be responsible for return shipping costs.

Return Authorization

Please contact us at contact@noyescollectables.com before returning any merchandise.

If your return is approved, we will provide instructions regarding where and how to return the item.

Items sent back without first obtaining return authorization may not be accepted.

Exchanges

We generally do not offer exchanges for individual trading cards or collectibles.

If you receive the wrong item, a damaged item, or an item that is materially different from the listing, please contact us so we can determine the appropriate resolution.

European Union Customers

Customers located in the European Union may have additional rights under applicable consumer-protection laws, including statutory withdrawal and conformity rights. Nothing in this policy is intended to limit rights that cannot legally be excluded.

Refunds

Once an authorized return is received and inspected, we will notify you whether the return has been approved.

If approved, the refund will be issued to the original payment method.

We will generally process approved refunds within 10 business days after the returned item has been received and inspected. Your bank or payment provider may require additional time to post the refund to your account.

If you have not received your refund after 15 business days from the date we notified you that your refund was approved, please contact us at contact@noyescollectables.com.